Product Shipping and Returns

Questions about an Order?

Please email us at [email protected].

How we ship

Within the United States we generally ship Priority Mail through the US Postal Service (USPS). For shipments outside the US we use USPS Priority International via the US Post Office or DHL.

Tracking Numbers

We provide tracking numbers on all our shipments through an order confirmation email to you. When a package exits the United States and enters some countries, however, the package status information may not be passed back to the original shipper, e.g. the US Post Office.

As of January 2018 the Countries that support USPS Electronic Tracking are: Australia, Austria, Belgium, Brazil, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain and Northern Ireland, Greece, Hungary, Iceland, Israel, Italy, Japan, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Serbia –Republic of, Singapore, Slovak Republic (Slovakia), Slovenia, Spain, Switzerland, and Turkey.

Customs, Duties & Taxes

When ordering from, you’re responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Jamboxx has no control over these charges, nor can Jamboxx predict what they may be.Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


  • Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
  • Countries that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.

30 Day Return Policy

We want you to be wildly enthusiastic about playing the Jamboxx. You may, however, return your Jamboxx for a refund (less 15% restocking fee) within 30 days of your purchase. Please email [email protected] for a return merchandise authorization (RMA) number.

12 Month Limited Warranty

Please see our Product Terms of Sale, Warranty and Software End-User License.