Product Shipping and Returns

Questions about an Order?

Please email us at [email protected].

How we ship

Within the United States we generally ship Priority Mail through the US Postal Service (USPS). For shipments outside the US we use USPS Priority International via the US Post Office or DHL.

Tracking Numbers

We provide tracking numbers on all our shipments through an order confirmation email to you. When a package exits the United States and enters some countries, however, the package status information may not be passed back to the original shipper, e.g. the US Post Office.

As of January 2018 the Countries that support USPS Electronic Tracking are: Australia, Austria, Belgium, Brazil, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain and Northern Ireland, Greece, Hungary, Iceland, Israel, Italy, Japan, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Serbia –Republic of, Singapore, Slovak Republic (Slovakia), Slovenia, Spain, Switzerland, and Turkey.

Customs, Duties & Taxes

When ordering from, you’re responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Jamboxx has no control over these charges, nor can Jamboxx predict what they may be.Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


  • Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
  • Countries that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.

30 Day Return Policy

We want you to be wildly enthusiastic about playing the Jamboxx. You may, however, return your Jamboxx for a refund (less 15% restocking fee) within 30 days of your purchase. Please email [email protected] for a return merchandise authorization (RMA) number.

12 Month Limited Warranty

When you purchase a Jamboxx product we provide the following warranty:

The warranty provided by Jamboxx only applies to our products and software. Jamboxx warrants, labor and parts, excluding accidental damages [WITH Jamboxx INSPECTION] from ordinary use for a twelve (12) month period commencing on the purchase date. Your remedies under this warranty shall be at Jamboxx sole option and are limited as described below. Returned units will be replaced or repaired at Jamboxx’s discretion. Prior to any return please contact Jamboxx to obtain an Return Merchandise Authorization (RMA) number by emailing [email protected] You are responsible for all shipping costs when returning products to Jamboxx, whether under warranty or not.

Jamboxx is pleased to offer you, the Original Owner, the following Limited Warranty, which applies only to products that have been directly purchased by you or from our authorized dealers.

Coverage: Jamboxx will, at its option, repair or replace the product covered by this warranty if it becomes defective, malfunctions or otherwise fails to conform with this warranty under normal use and service during the term of this warranty, without charge for labor or materials. Repairs may be performed using new or refurbished parts that meet or exceed Jamboxx specifications for new parts. If Jamboxx elects to replace the product, the replacement may be a reconditioned unit. You will be responsible for shipping the product to our repair facility if the product(s) must be shipped for warranty service. However, Jamboxx will pay the return shipping charges if the repairs are covered by the warranty.

This warranty does not cover (a) damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, improper installation or operation or failure to follow instructions according to the Owner’s Manual for this product; any shipment of the product (claims must be presented to the carrier); repair or attempted repair by anyone other than Jamboxx or an authorized Jamboxx Service Center; (b) any unit which has been altered or on which the serial number has been defaced, modified or removed; (c) normal wear and any periodic maintenance; (d) deterioration due to perspiration, saliva, corrosive atmosphere or other external causes such as extremes in temperature or humidity; (e) damages attributable to power line surge or related electrical abnormalities, lightning damage or acts of God; or (f) RFI/EMI (Interference/noise) caused by improper grounding or the improper use of either certified or uncertified equipment, if applicable. Any evidence of alteration, erasing or forgery of proof-of-purchase documents will cause this warranty to be void. This warranty covers only the Original Owner and is not transferable.

In Order to Obtain Warranty Service: Contact your local authorized Jamboxx dealer from whom you purchased the Jamboxx product. The dealer will advise you of the procedures to be followed. If this is not successful, contact Jamboxx at the address, telephone number or website shown below. Jamboxx may request that you send the defective product to a local authorized Jamboxx Servicer or authorize return of the defective product to Jamboxx for repair. If you are uncertain as to whether a dealer has been authorized by Jamboxx, please contact Jamboxx’s Service Department at [email protected], or check Jamboxx’s website at Product(s) shipped for service should be packed securely and must be accompanied by a detailed explanation of the problem(s) requiring service, together with the original or a machine reproduction of the bill of sale or other dated, proof-of-purchase document describing the product, as evidence of warranty coverage. Should any product submitted for warranty service be found ineligible therefore, an estimate of repair cost will be furnished and the repair will be accomplished only if requested by you and upon receipt of payment or acceptable arrangement for payment.

Our hardware and software is not intended be used as an emergency backup device or personal lifeline for persons with disabilities. You must have assistance readily available whenever sound generation is utilized to control volume level and assure safety. Noise and sound level is an inherent part of making music and it is the end-users sole responsibility to insure proper volume levels whenever utilizing our product. Jamboxx, Inc. disclaims any and all liabilities relating to the generation of sound and volume creation or use — selection and reliance on any and all sound sources such as computer speakers, USB monitors, headphones, sound hardware, sound generation capacity, sound systems and sound software is the responsibility of the purchaser.

Jamboxx, Inc. disclaims any liability whatsoever with regard to the generation of sound or the use of sound generating devices and that any consequential damages relating to noise and sound activity is the sole responsibility of the purchaser and that the purchaser by using sound generating devices assumes all damage whatsoever with regard to noise and sound generation.


Jamboxx, Inc. hereby expressly disclaims all warranties either expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose except as otherwise provided.


Jamboxx will not be liable, in any event, to the customer for damages, including but not limited to: lost profits, lost savings, incidental damages, consequential damages or any damage caused through the use or the inability to use our product.

Jamboxx disclaims and purchaser assumes all responsibility for maintenance and cleaning of all products sold.

ALL mouthpieces sold are intended for single person use. Jamboxx does not endorse, encourage or promote use of our mouthpieces by multiple persons except where expressly provided and limited to those situations solely whereby professionally trained therapists adhere specifically to protocol expressly provided in the owner’s instruction manual regarding specifically designated multi-user units. Unsealed mouthpieces are non-refundable. Additional mouthpieces are available for purchase at .